All Sunwins Health products that are deemed medical equipment of a very personal nature, we do not accept returns or exchanges unless the item(s) you purchased is defective. In circumstances where you consider that a product is defective, please contact us within 24 hours of receipt at firstname.lastname@example.org with details of the product(s) and its defect(s). We will notify you via e-mail whether you are entitled to a refund or replacement as a result of the defect.
Please do not mail products back to us unless advised to do so by a representative of ours.
Orders may only be canceled at any time with but a 20% restock fee may be charged if the order has already been processed for pick-up. If you have placed an order for pick-up, we will hold your items at our factory, 110-8855 Laurel St. Vancouver BC, for up to 3 days from pick-up date. If the order is not collected within these days, the order will be automatically canceled, a refund will be issued and a 20% restock fee will be applied.
Orders may only be canceled prior to shipping and will be subject to a 20% restock fee if the order has already been processed for shipment. Orders may not be cancelled once shipped.